Full Terms & Conditions

This website is owned and operated by Fluff and Tumble Toys - acting as a Sole Trader with the UK Government and full public liability insurance. This website offers visitors rabbit toys, forage and treats. By accessing or using this website, you approve that you have read, understood and agree to these Terms. To use our website and receive our services, you must be at least 18 years of age and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if you live outside the UK as we only ship within the UK at this time.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before purchasing (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the checkout payment process. The prices we charge for purchasing our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 

We have the right to change the services, stop providing the services or any features of the services we offer. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason. Refunds and replacing products purchased from us are entirely at our discretion. Each consumer query will be handled separately. We have the right to refund immediately any order we do not wish to fulfil, at our sole discretion.

This website, our Instagram page @fluffandtumbletoys and all the materials therein, without any limitations and including all Intellectual Property Rights are the exclusive property of Fluff and Tumble Toys. They cannot be used, sold, copied, modified or edited at all.

You agree that by uploading any content through any means to the website or our Instagram page @fluffandtumbletoys that you own all of the relevant rights to post or send the content. You agree and consent that this content may be publicly displayed and used on the website if the content includes our products.

You agree to indemnify and hold Fluff and Tumble Toys harmless from any demands, loss, liability, claims or expenses (including legal fees) made against them by any third party due to connection with your use of the website or any services offered on the website. To the maximum extent permitted by law, Fluff and Tumble toys will in no event be liable for any damages of any kind, including without limitation, damages for loss of profits, goodwill, use, data or other losses arising out of or relating to the use of, or inability to use, this service. To the maximum extent permitted by law, Fluff and Tumble Toys assumes no liability or responsibility of any kind for any errors, mistakes or inaccuracies in the content on the website, personal injury, animal illness, property damage or any unauthorised access to or use of our services and/or personal information stored within.

We reserve the right to modify these terms from time to time at our sole discretion. You should review this page frequently. We do not have to notify any customers of these changes. Your continued use of the website and our service constitutes your acceptance of any changes to the Terms. If you do not agree to these Terms, you should not use or access the website or our service.

You agree to receive promotional messages and materials from us by email or any other contact form you may provide us with from time to time. If you don't want to receive any promotional messages, please just notify us at any time via email, instagram or our website contact form.

These Terms, and any and all claims and disputes related to them, shall be governed and enforced in all respects solely and exclusively in accordance with the laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall by bought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in United Kingdom. The application of the United Nations Convention of Contracts for the Internal Sale of Good is completely excluded.

Should you have any questions or queries regarding our Terms, please contact us via email at hello@fluffandtumbletoys.co.uk, through our website contact form and through our Instagram @fluffandtumbletoys